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This store has earned the following certifications.
Artificial Grass & Tiles / Turf
Decorate Home/Commercial/Party Project: Our artificial thatch features advanced simulation technology, offering a unique soft, shaggy, and highly realistic appearance. Ideal for farmhouse home décor, commercial settings, tiki bars, Easter basket filler, and tropical party decor.
High-Quality Synthetic Straw Thatch: Unlike natural straw roofs or thatch patches, our artificial straw grass is easy to cut and install. Made from PE material with a durable rubber backing, it is water-resistant, anti-rot, anti-damp, and anti-bit, ensuring weatherproof performance.
Fireproof & Anti-Aging: The thatch grass roll is designed with a 3-layer base to ensure durability, fire resistance, and protection against UV rays. It can withstand climate changes indoors and outdoors, with a lifespan exceeding 6 years.
Create Rustic & Tropical Style: Perfect for DIY crafting, you can hang it with flowers or plants to beautify your garden, porch, fence walls, outdoor bar roofs, or gazebos. Ideal for Mexican/Hawaiian parties in hotels, restaurants, resorts, large art events, and commercial projects.
Warm Tips: Upon receiving the artificial grass roof rolls, wake up the grass to make the surface recover its fluffiness. Let it dry for 3-5 days or use a rake to comb the thatch to accelerate this process.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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